Terms & Conditions
Last updated: March 2025 · Treasure Bike Rental, Bali, Indonesia
Please read these Terms and Conditions carefully before using our website or services. By making a booking, completing a payment, or renting a motorcycle from Treasure Bike Rental, you acknowledge that you have read, understood, and agreed to these terms. They apply to all customers and comply with Indonesian consumer protection regulations.
1. Service Description
Treasure Bike Rental provides motorcycle rental services in Bali. We offer daily, weekly, and monthly rentals through our website and physical location in Tibubeneng, Canggu. Prices and availability are displayed on our platform and may vary. We reserve the right to correct errors and make reasonable substitutions.
2. Booking & Reservation
A booking is confirmed when you receive confirmation from us (by email, WhatsApp, or our booking system). You must provide accurate contact details.
3. Payment
All prices are in Indonesian Rupiah (IDR). Payment for the rental period must be paid in full or as agreed (e.g. deposit plus balance at pickup). We accept payment through Xendit (PT Sinar Digital Terdepan): cards, bank transfer, e-wallets. By paying, you agree to Xendit's terms. Cash may be accepted at our office by prior arrangement.
4. Security Deposit
A security deposit is required. The amount is shown on each bike listing and at booking. You may leave it as cash or bank transfer, or as your passport as collateral. It is held to cover damage, loss, late return fees, or traffic fines, and is returned in full after the motorcycle is returned in good condition — we do not keep your passport after the rental. If costs exceed the deposit, you agree to pay the difference.
5. Cancellation & Refunds
- Cancellation by you: no refunds after payment. Exceptions for force majeure (natural disaster, travel ban). Contact us as soon as possible.
- Cancellation by us: if we cannot provide the bike, we will offer a substitute or full refund.
- Early return: no refund. Rental fee is for the full booked period.
6. Rental Period & Late Return
The rental period is defined by the pickup and return dates you select. Late returns: up to 3 hours may incur an hourly fee; more than 3 hours — one full extra day. Extensions must be requested and paid before the period ends.
7. Rider Requirements
Indonesian traffic law expects riders to hold a valid motorcycle license. For visitors, that usually means an International Driving Permit (IDP) together with a motorcycle license from home. Wear a helmet at all times. You may not sub-rent or allow unauthorised persons to ride. Comply with Indonesian traffic laws. We are not responsible for fines or legal issues arising from your use.
8. Damage, Loss & Theft
You are fully responsible for the motorcycle during the rental. Report any damage, loss, or theft immediately. Repair costs are deducted from the deposit; if costs exceed it, you pay the difference. Lost/stolen motorcycles must be reported to police; you are responsible for full replacement value. Helmets and accessories — replacement cost.
9. Prohibited Use
The motorcycle may not be used for racing, stunts (wheelies, burnouts), off-road (unless designated), outside Bali without permission, or while under the influence of alcohol or drugs. If we notice such behavior, we may immediately refuse service, terminate the rental, and, to the fullest extent permitted by law, withhold any refund and the deposit. Abuse may result in termination, forfeiture of deposit, and additional charges. No modifications allowed.
10. Insurance
Insurance is the renter’s own responsibility. We do not sell shop or rental insurance. If you want cover, you arrange it yourself before you ride — some international travel insurers offer motorcycle or scooter add-ons; check that your policy actually covers the bike you rent. You remain responsible for damage, loss, and third-party claims. From our side we fit GPS trackers, help if something happens, and work to keep repair costs fair.
11. Complaints & Consumer Rights
Under Indonesian Law No. 8/1999 on Consumer Protection, you have the right to file complaints. Contact us first by email or WhatsApp. If unresolved, you may contact BPSK or other relevant authorities.
12. Governing Law
These terms are governed by the laws of Indonesia. Disputes shall be resolved in the courts of Bali or through mediation.
13. Changes
We may update these Terms from time to time. The current version is on this page. Continued use constitutes acceptance of the updated terms.
14. Fuel
The motorcycle is handed over at an agreed fuel level and must be returned at that level. A shortfall is charged as the fuel difference plus the service fee set out in the rental agreement, deducted from the deposit, and is assessed individually because tank capacity and gauge markings differ between models; in practice this works out at approximately the equivalent of IDR 30,000 per litre. Refuelling must be done at a petrol station. Fuel sold from bottles or from a Pertamini cabinet is of unverifiable quality and can damage the fuel pump, filter and injectors of our fuel-injected motorcycles; damage caused by the fuel put into the motorcycle is the renter's responsibility. If the wrong fuel is put in — diesel (solar) instead of petrol (bensin) — do not start the engine and do not ride the motorcycle, and contact us immediately. Outside shop hours, leave the motorcycle at the petrol station and contact us. No work may be carried out on the motorcycle without our prior written approval, including draining the tank at a third-party workshop. A motorcycle with diesel in the tank must be moved by tow truck, to that workshop or to our garage. Draining, recovery and any resulting repair are at the renter's expense.
Contact
Treasure Bike Rental
Jalan Raya Padonan, Banjar Tibubeneng, Kel. Tibubeneng, Kec. Kuta Utara, Kab. Badung, Bali
Email: info@treasurebikerental.com
Phone / WhatsApp: +6285190898719